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Using VSS backup against the SQL server that is on Windows 2003 servers looks to me is always problematic. Here are some good articles talking about how to troubleshoot.

http://support.microsoft.com/kb/940032

http://sql-blogs.com/2012/01/17/troubleshooting-vss-writer-issues/

http://blogs.msdn.com/b/sqlserverfaq/archive/2009/04/28/informational-shedding-light-on-vss-vdi-backups-in-sql-server.aspx

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