Time Zone in ServiceNow API Request


I found out that the time zone settings (e.g for due date) in ServiceNow API call is a bit tricky when trying to automate the change request creation in ServicerNow. Here is the rule that I figured out: If the account that is used for making the API request has time zone settings, then the … Continue reading Time Zone in ServiceNow API Request

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Automatically Update Jira Custom Field Content


I recently worked on a Jira Service Desk automation project. One of the requirements is to allow user to choose either Jira project or Confluence space from a dropdown list. This is how the custom field of 'Jira Project Picker' looks like. BTW, I have confirmed that Jira (7.12.3 ) system field project field could … Continue reading Automatically Update Jira Custom Field Content

Jira and Confluence Performance Monitoring Part Two


Continue with Jira and Confluence Performance Monitoring Part One, in this article I will explain a bit deeper how the Bot works which is most interesting part I think. First of all, you need to have a Bot that is hooked to your Slack. I wrote my own Bot based on Hubot (Nodejs Express Framework). When … Continue reading Jira and Confluence Performance Monitoring Part Two

Run hubot and hubot-slack behind proxy


If you are struggling to run hubot with Slack behind the corporate proxy. Here are two things that you can try: Set https_proxy environment variables, it has to be lower case. If the corporate proxy intercepts https (it means the proxy decrypts then re-encrypts the https traffics with its own certificate which most likely to … Continue reading Run hubot and hubot-slack behind proxy